At Woviqueen, we combine ethical craftsmanship with timeless style. Our sustainable dresses are designed for the conscious consumer who values both aesthetics and environmental responsibility.

About Our Products

Q: What makes Woviqueen dresses sustainable?
A: Our dresses are ethically crafted using eco-friendly materials and processes. From our Edinburgh studio, we ensure every garment meets high standards of sustainable fashion, using recycled packaging and low-impact shipping methods.
Q: What dress styles do you offer?
A: We specialize in five timeless silhouettes: Halter Dresses, Maxi Dresses, Midi Dresses, Mini Dresses, and Wrap Dresses – each designed for versatility and sustainable style.
Q: How should I care for my Woviqueen dress?
A: To maintain your dress’s quality and reduce environmental impact, we recommend gentle washing in cold water and air drying. This preserves both the fabric and our planet’s resources.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. Your financial details are never stored on our systems.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, excluding some remote areas and parts of Asia. All packages are dispatched from our Edinburgh studio.
Q: What are my shipping options?
A: We offer two conscious choices:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
– Free Standard Shipping: 15-25 business days via EMS (for orders over £50)
Q: How long does order processing take?
A: Each dress receives individual attention. Orders placed before 2pm GMT are typically processed the same day, with 1-2 business days for quality checks.
Q: Will I need to pay customs fees?
A: International orders may be subject to customs duties depending on your country’s regulations. These are the responsibility of the recipient.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be unworn, with tags attached, in original packaging. Please contact us at [email protected] to initiate a return.
Q: How do I exchange an item?
A: Contact our customer care team within 15 days of receipt. We’ll guide you through returning your original item and placing a new order for your preferred style.

Account & Customer Service

Q: How can I contact customer service?
A: Our Edinburgh-based team responds within 24 hours. Email us at [email protected] or visit us at 49 William St, Edinburgh, EH2H 3BB.
Q: Do you offer gift wrapping?
A: In keeping with our sustainability ethos, we use minimal packaging. However, our dresses arrive beautifully presented in biodegradable garment bags – a gift in itself!

Have more questions? We’re committed to making your Woviqueen experience as seamless as our sustainable dresses. Reach out anytime – we’re here to help you dress consciously without compromising on style.